Dish Network
Missed Installation Appointment and Rude Customer Service

After receiving a very attractive marketing call from a DN authorized dealer, I chose to set up their service instead of my cable service at my new address. I chose a Monday AM appointment to avoid some of the delays associated with appointments later in the day that can occur. The appointment period came and went (8-12). No courtesy call, nothing. I called DN customer no-service and asked what the story was. Not only could the CSR not speak clear English, they were very curt and demeaning. The CSR suggested that the Tech had already been by the house and that no one answered. No door tag - nothing. The CSR described my house and car accurately, leaving me to believe the Tech drove by and was too eager to go to lunch or the next appt. And skipped me! I was furious and couldn't believe what I was hearing! At least with my Cable Co. They tell me upfront in English they simply won't make the appointment or will be 2 hours late. Ridiculous.

Company: Dish Network
Country: USA
Site: dishnetwork.com

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