DirecTV
Unauthorized $355.92 Withdrawal After Cancelling and Equipment Lease Renewal

Here's my story, I've been a Direct TV customer for a little over a year and signed a 1 year contract. I was told by one of their representatives that I was already paying for HD TV channels so I should get a receiver since I have an HD TV. So I go to a local Best Buy and grab a new HD receiver, paid around $80.00 for it. (this is a LEASED piece of equipment that you don't own but you still have to pay for it, and return it or they'll charge you again)

They tripled our monthly bill so we decided that we'd had enough and cancelled our subscription. We were past our subscription so we thought we wouldn't get charged. The next month we find that our checking account was negative over $200.00. When we checked our account we saw that Direct TV charged our checking account $355.92 with out prior authorization. We received no bill or notice about this.

We were paying by check each month so it wasn't even an auto pay, but after calling and speaking to a manager he stated that when you first sign up for Direct TV you have to give them a credit card or checking account (for billing purposes) for this very reason and we renewed our subscription when we purchased (leased) the new equipment. He used the scenario that Cell phone companies give you a discount on their phones when you renew your subscriptions.

I told him yeah but you own the equipment, with Direct TV you have to pay for equipment you don't own and still have to renew your subscription and return the item you paid for or they'll charge you again. My argument went nowhere and they'll never get any of my business or anyone I know ever again. I'm still filing a dispute through my bank.

Company: DirecTV
Country: USA
Site: directv.com

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