DirecTV
Rude customer service

After moving my Yv on April 3, I failed to reconnect my phone line. After two movies I could no longer order with my remote. My June bill was for $82.87. I reconnected phone line. I paid & 150. I figured I would get a charge for the two movies.in 14 years have never been late so figured I would get a credit the next month. Big mistake I had tried to order several more times before reconnecting end was over charged for every attempt about $120. Customer service very rood including one service manager hang up. They acknowledged error but it took one week and 5 calls to get partial credit. The problem was acknowledged from first call but not willing to correct. Till I talked with the third supervisor. The second one even hung up on me. The biggest problem they acknowledged error from first call but were not willing to correct even for a 14 year customer that has always paid on time and never had a real problem. And they call themselves customer service reps? Too little competition the alternatives Comcast and dish are no better.

Company: DirecTV
Country: USA
Site: directv.com

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