Directv
Directv's absolutely poor customer service

Directv's (absolutely piss-poor) customer service

Why is it that big companies staff their call centers with difficult people? Because their hoping that if their a pain-in-the-ass to deal with, you'll just go away. Example on point: DIRECTV.

Its bad enough when you invite people to you house to watch a sport program on pay per view only to have your DIRECTV system simply stop working. Its worse when the person who answers the call on DIRECTV's customer service line can do absolutely nothing to correct the problem (however, at the very least, she was relatively nice about not being able to do anything).

The next day I call DIRECTV to try and find out what we'd have to do to get this fixed and I talked to an unidentified female employee. This unidentified female employee immediately started by telling me how much it would cost to have them come and fix this. When I explained to her that the system had just been installed and that this was surely covered by some kind of warranty, SHE RESPONDED BY HANGING UP ON ME!

After calling back (after being left on hold for fifteen minutes before being transferred to the customer service department), it turns out that my system was improperly installed and that the service call to correct this problem will in fact be covered by my warranty.in other words, I was right, the unidentified DIRECTV employee answering the phone was wrong, but it still takes me two phone calls and a morning of aggravation to get them to correct a problem that was clearly their fault to begin with.

Needless to say, this isn't the last they'll hear of this.

Company: Directv
Country: USA
State: Idaho
City: Boise
Address: P.O. Box 70014
Phone: 8005315000

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