DirecTV
Told No Cancellation Fee, Then Charged $150 After Tree Blocked Signal

I recently moved and utilized Direct TVs moving service. The techs came out and after testing told me there is no way they can get service to my house because of the neighbour's tree. They said that I would be able to cancel it with no cancellation fee.

Called in and spent 1 hour on the phone and was repeatedly told that I still have to pay the $150 cancellation fee because I should have tested the area to make sure it would work before moving.

Anyone with intelligent will understand that that explanation is wrong and illegal in many ways.

Still trying to get a hold of their 'dispute department' which for some convenient reason the support department has no contact information for the disputes dept.

Company: DirecTV
Country: USA
Site: directv.com

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