DirecTV
Customer Service Menu Required a Service Number, Rep Hung Up

I just wanted to talk to a customer service rep about getting some general information. I could not reach anyone without first giving a phone number where I wanted service. I was on a cell phone and could not set up service for a phone number that I don't have.

I decided to tell the recording that, indeed, my cell is a number that I want service for so I could talk to someone. When I complained about the menu options, "Joseph" hung up on me.

The customer service is a joke. I just wanted to find out how to be a customer and get some questions answered, but it seemed that they didn't want to give me the info unless I was getting service installed.

Company: DirecTV
Country: USA
Site: directv.com

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