DirecTV
Pay Per View Orders Fail and Support Repeats Same Answer

I cannot order pay per view movies through my TV, and when I buy through the internet it tells me I have not purchased this movie and cannot watch it. Every time I call their "Customer Service" (which is in a whole different country), I repeat the same story five times and receive the same rehearsed answer. To them, somehow my pay per view just magically stopped working. I would much rather they tell me the truth, or at least let me speak to someone who listens and understands my complaint.

Fast forwarding and rewinding is a chore in itself, and the excitement of wondering whether my show will be recorded or not is always an adventure.

Needless to say, I will be satisfied once I cancel my subscription, and I would not recommend using this company. This company has the worst customer service I have ever experienced, and no, my problem has not been resolved, DirecTV.

Company: DirecTV
Country: USA
Site: directv.com

  <     >