Direct TV
Direct TV simply refuses to acknowledge the problem

When moving to a new home in Florida, I requested my Direct TV programming be transferred to our new location. They insisted I needed a new box. After installation we did not have reliable programming. Daily we would be in the middle of a show and the show would be lost or it would be so scrambled that we couldn't possibly watch it. I called and called, they had us do all sorts of things included countless times of resetting. After more than a month of continued calling and complaining with no final solution that would work, we cancelled. Now we are being billed for early cancellation for equipment that does not work. I say how can we be charged an early disconnect when they never got the service correctly connected to begin with? I have offered to send the box back - they refuse. I have asked a local Direct TV guy in their truck to take it, he refused. I contacted the BBB but Direct TV simply refuses to acknowledge the problem and keeps referring back the customer agreement. As far as I am concerned they are the ones who broke the agreement. Now they have turned me over to a collection agency but I still refuse to pay over $200 for a service they never provided. Now what do I do?

Company: Direct TV
Country: USA

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