Direct TV
Unreliable Programming After Florida Move, Cancellation Fee

When moving to a new home in Florida, I requested that my Direct TV programming be transferred to our new location. They insisted I needed a new box. After installation we did not have reliable programming. Daily we would be in the middle of a show and the show would be lost or so scrambled that we could not possibly watch it.

I called and called, and they had us do all sorts of things, including resetting the box countless times. After more than a month of continued calling and complaining with no final solution that would work, we cancelled. Now we are being billed for early cancellation for equipment that does not work. How can we be charged an early disconnect fee when they never got the service correctly connected to begin with?

I have offered to send the box back, and they refuse. I asked a local Direct TV guy in their truck to take it, and he refused. I contacted the BBB, but Direct TV simply refuses to acknowledge the problem and keeps referring back to the customer agreement. As far as I am concerned, they are the ones who broke the agreement. Now they have turned me over to a collection agency, but I still refuse to pay over $200 for a service they never provided. Now what do I do?

Company: Direct TV
Country: USA

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