DirecTV
Debit Card Charged $490 After I Cancelled, No Refund Yet

I had Direct TV for 2 years and not once did I get what I paid for. I cancelled the service because I started receiving no service at all. I spent hours on the phone with DirecTV after cancelling because I was not able to watch TV. Direct TV used a debit card (they stored the cardholder data) that I had taken off the account and took $490.00 out of my account. DirectTV has said I do not owe this money but refuses to put it back in my account. Every time I call, it is always a different time span that they are going to put it back. I have heard everything from 3 days to 8 weeks. The money was taken out of my account in Jan 08, and it is now April 08.

Also, since cancelling, DirecTV has called and asked what they could do to get our business back. All we originally wanted was to watch the TV service that we were paying for. We were laughed at and hung up on prior to cancelling because we had no reception. We now have Dish, and service is much better.

Company: DirecTV
Country: USA
Site: directv.com

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