Direct TV
Billed 14 Months for Service at a Sold Property, $713.72

Mr. Chase Carey, (Direct TV)

For 14 months you billed me for service that was never delivered to my new home in Berry Creek, CA. I have phoned you several times and sent letters, yet TODAY my American Express card was charged once more. Last month's letter was ignored. Unless my money is returned within 5 days, I will take legal action.

Below is a second copy of the letter you disregarded. I wrote it on 9-15-07 to the billing department of Direct TV Service, at P.O. Box 6550 in Greenwood Village, CO 80155.

Direct TV Billing,

I request a refund of the 14 months of charges you took from my American Express account. It was a shock to discover recently that you kept charging me for service I no longer had at a property I sold last year. The total is $713.72.

The old service address was in Berry Creek, CA, where I owned the house before selling it last year. After the sale I moved to a different place in Berry Creek, CA. You dispatched a representative to check whether service could be hooked up there. The technician failed to pick up a usable signal at the new site, so service was never ordered, connected or installed. He told me he would record at that time that service was not available at the new location.

Even so, my American Express account kept being billed. A few days ago I phoned your company and spoke to a representative named James (number U2604). He promised to send in a report verifying what I had said and said you would reply once I wrote to you.

I trust that you will return the money taken from my account in good faith, and that we can settle this matter in a friendly way.

Very truly yours

Company: Direct TV
Country: USA

  <     >