DirecTV
Told Cancellation Allowed in First Month but Charged Fee

When I ordered the service, I was told that I could cancel within the first month and not be liable for early termination. I canceled in the first week. They now claim that the cancellation must happen within the first 3 days of service. I was never told this. The email confirmation for the new service doesn't state that either.

When I asked about canceling in the first month, they only said yes. What they should have said is "yes, but within the first 3 days." They use deceptive tactics to hide this policy.

I requested to dispute this charge, but I never got a call to have the opportunity to dispute. They are now threatening collection and reporting to credit bureaus.

Company: DirecTV
Country: USA

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