DirecTV
Told Cancellation Allowed in First Month but Charged Fee
- 10-04-2007
- 4
When I ordered the service I was told that I could cancel within the first month and not be liable for early termination. I canceled in the first week. They now claim that the cancellation must happen within the first 3 days of service. I was never told this. The email confirmation for the new service doesn't state that either. When I asked about cancelling in the first month they only said yes. What they should have said is "yes, but within the first 3 days". They use deceptive tactics to hide this policy. I have requested to dispute this charge but I never got a call to have the opportunity to dispute. They are now threatening collection and reporting to credit bureaus.
Company: DirecTV
Country: USA