Dishnetwork
Deposit of $49.99 not refunded after installer could not provide service
- 08-27-2007
- 3
I live in Euless, TX. I will be brief. If this does not relate to you at all, I apologize. Here's the situation...
I signed up with Dishnetwork to become a subscriber and get their satellite service (with digital plan). After a regular credit/name/address check, I was asked to provide a security deposit of $49.99. Then an appointment was booked so a technician would come in and install the equipment (dish and received). On the due date, an installer showed up and immediately started working. After a few minutes I was told that due to a bad position of my apartment, their digital signal would not be received properly, thus no service would be available. Just to be sure, the technician even called his supervisor (who happened to be in the area) and asked him to come by and see if anything at all could be done.
The supervisor came by and - also - determined that no service would be available. I was then told by them, to contact Dishnetwork's customer service and inform what the situation and then request a full refund. First, they called their DFW office to inform that they weren't able to install the equipment.
So, I called Dishnetwork. I called them on the same day, July 16th. I reported what happened and was told that a refund would take place within 7 to 10 days.
Today is August 14 and I have not yet received any refund.
I have even contacted Dishnetwork, several times, and all I've been told so far is, that a "deposit will be taken place within 7 to 10 days".
Well, that's my demise. Is there anything I can do?
Wait. I have already contacted BBB (Better Business Bureau). I did it online through their website www.bbb.org. First I was told by BBB that I had contacted the wrong office and I should contact their offices in Colorado (www.denver.BBB.org) and file a claim with them. So far, no response.
That's it. Any suggestions?
Thank you for your time.
Company: Dishnetwork
Country: USA
State: Texas
City: Euless