Direct TV
Did not stick to the agreement
- 05-19-2007
- 14
Our service in Nov. 06. Prior to the installers leaving my home I called to confirm the monthly payments. The monthly payment was to remain the same for 1yr. It was to increase the second year by $10.00. Because the first bill was wrong, I called the 800 number. The bill has been wrong every month, we have called every month. Each agent, has apologized and swore that we would not have this problem again. Of course we have. My husband has also written them a letter. Now, we are told that Direct tv has never said that and that the previous agents were wrong. We have consistently paid the agreed upon amount. My package has not changed from the day of installation. Today, we were told that if we choose to cancel then we would have to pay a cancellation fee. Why? They broke agreement.
Company: Direct TV
Country: USA