Direct TV
Payment Promised Fixed for One Year, Billed Wrong Every Month
- 05-19-2007
- 14
Regarding our service in Nov. 06: Prior to the installers leaving my home, I called to confirm the monthly payments. The monthly payment was to remain the same for 1 year. It was to increase the second year by $10.00. Because the first bill was wrong, I called the 800 number. The bill has been wrong every month, and we have called every month. Each agent has apologized and sworn that we would not have this problem again. Of course, we have. My husband has also written them a letter. Now we are told that Direct TV has never said that and that the previous agents were wrong. We have consistently paid the agreed upon amount. My package has not changed from the day of installation. Today we were told that if we choose to cancel, we would have to pay a cancellation fee. Why? They broke the agreement.
Company: Direct TV
Country: USA