Comcast
No competition!

I had called Comcast over the years asking for some relief from the ever-increasing costs for Basic cable and high-speed internet, which my husband requires because he is a programmer who sometimes has to work from home. My relatives who live ab0ut 10-15 miles from me in Pennsylvania were getting a better deal because they had the opportunity to get their service from RCN. The internet service, in particular, was extremely bad and Comcast was never going to go to the expense of making a permanent fix. Every time I was met with either silence or a response like "well that's the price". As soon as Verizon came into our neighborhood four months ago, we switched, and what a difference. When I called Comcast to cancel they were willing to give me a very good deal indeed; when told I had complained before, the woman said "well you didn't talk to me"! What she meant was we weren't going to do anything for you when you had nowhere else to go. A few weeks ago, the Philadelphia Inquirer reported that Comcast's profits have increased 80 percent. I'm sure that's attributable to their forcing everyone to move to digital cable and most communities still having no alternative to this terrible company. Free enterprise bah, humbug, monopolies for the selected few in this country.

Company: Comcast
Country: USA

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