Dish Network
Constant Signal Loss, $119 Service Visit and $240 Cancellation Fee

I have had Dish Network for approx 6 months. For the first month or so it was fine. Other than a few times of getting no reception during bad weather, it was OK.

Recently, for some unknown reason, the reception problem has gotten so bad that watching a show has become impossible. Approx every 10-15 seconds, the screen will go blank and a box will appear that states the signal has been lost.

Of course, I called them and one of their "technicians" walked me through a series of diagnostic tests using the remote... Which did nothing to solve the problem. Since then, I have called at least 3 times and gotten the same lack of support. They actually told me that even though I do not get a constant signal for more than 10 seconds, I still have to pay for the service and I'm obligated to do so for 12 months.

I asked if they could send someone out to inspect it and was told "it will be $119 just to get someone out there." I was even told by someone there to "take the receiver to a friend's house that has Dish Network to see if it works for them"... Doesn't seem like a standard customer service policy to me. I asked how I can terminate my contract... They said "by paying us $240." So even though I am paying them for a service, basically it's up to me to fix any problems... What a policy!

After some investigating, I found out that there are local cable companies that offer incentives for switching over to their service. I have since given in and am going to pay the $240 to Dish Network just to end this madness. However, I am receiving $200 in coupons to use for my new cable service.

Don't make the same mistake I did... Go with cable TV... At least until the science of satellite TV is enhanced... Or Dish Network takes a serious look at their customer service policies!!

Company: Dish Network
Country: USA

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