Hughesnet
Serious Complaint - Hughesnet

Although hughesnet is, despite what most are saying, an improvement compared to dial up which is right up there with nothing, I would expect more respect as a consumer, and loyal customer. 5 years I have been using there service, and was quite happy when gen 4 came out, a huge improvement over the previous top choice of there installation. My overall problem is with the *respect* that they seem to not give. They have the most rude customer relations I have ever known. You do get charged to replace faulty equipment that THEY install. It's almost as if faulty equipment is there hidden tax, as if the internet fee isn't high enough. As far as speed goes, it's mostly a lie. Take the speed there offering you and I promise you will get one third to a half of it... And if your getting half the bought speed your paying for, your a winner in my book. However, when you love and utilize internet like its a necessity like air I guess I'll remain a customer, at least until a better competitor arrives (which does not). So to all the other hughes net customers, might be sure to use lotion to ease the pain from being raped over a table while you download music, and watch porn. Thank you D

Company: Hughesnet
Country: USA

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