Hughes Network Systems, Llc
Hughes net system hughesnet stole my money

I contracted with hughesnet to install their system and get on the internet at a higher speed. A technician came out and put up the satellite dish, ran cable through the wall and attached the modem to my computer.

He could not get the modem to work or could not access the internet. He left. I call the installation company and they said contact hughesnet.

I contacted hughesnet both by e-mail ad phone asking that they fix their failure to connect me to the internet as promised. They stated "we will walk you through installing the modem etc.". I said I am not a technician and if they wanted me to install the system/modem then they could pay me.

Hughes net has refused to install their system. I cancelled their service (?) before the thirty day "trial period" was up and was told "I" would have to packeage all their equipment and "I" would have to mail it to them (or be charged three hundred dollars for their equipment) within 45 days. (this along with the repairs on my house)

I said i would do so but i wanted my $203.00 installation fee back, as they had not installed their equipment as promised. They told me i would not get that back as they had installed their system. I told them i considered this to be "theft" as they had not installed it.

I would like to hear from anyone else with this problem with HughesNet and what, if anything, was done.

Company: Hughes Network Systems, Llc
Country: USA
State: Maryland
City: Gaitersburg
Address: 16060 Box 30 Drive
Phone: 8663473292

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