Dish Network
Retired Engineer Cites Signal Loss and Help Desk Charges for New Receiver

Have been a Dish customer for approx 3 years. A few months back I started getting signal loss and a window would pop up informing me of reacquiring signal over and over. Then it got to be an error with the receiver switch. Several calls to the help desk are infuriating as they all have you run through the same prompted song and dance. The help desk people have no clue whatsoever.

I am a retired engineer who work with NASA designing, testing and implementing satellite control centers. As with internet companies, I have my end and not theirs. The worst part is their help desk folks are in some 3rd world country and have no clue. I told Dish to send me out a new receiver but that would cost me money. Sorry, guys, cable goes in next week.

Company: Dish Network
Country: USA

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