Time Warner Cable - High Point NC
No words to describe how poor the service is - Time Warner Business Class Phone/Internet

I cancelled my residential service to go with a lower cost alternative. I received 3 calls asking me to come back and offering to match other price. That annoyed me. Your prices are too high - don't lower them only when someone leaves - and don't do a resolicitation call at 9:00 on a Saturday mornning. This is the least of my issues. I knew when I cancelled my residential that Time Warner would cancel my business class even though I spoke to at least 2 people to ensure it didn't happen. There was no way it wouldn't. Time Warner alwasy messes up, so it had to. After cancelling on April 12, the technician comes out to cut the service at 4:53 on April 22nd. Why so long, who knows? I confirmed that time with the customer service assistant at the toll free number. That is the very time my business service stopped - phone and internet. I called and told the Business Class rep what I thought happened. He had me on my hands and knees under my desk rebooting everything. He also tells me the office closes at 6:00 so I had plenty of time to return my box. It closed at 5:30 and I wasted a trip. Even though this is cearly Timer Warner's incompetence at work - despite my proactive attempts to make sure they did not cancel my business class - the best they can do is give me a service time between 8 and 12 tomorrow to restore my business service. That is unacceptable in every way. I am thrilled not to have to deal with Timer Warner and their every-increasing prices on a personal level. I have no choice on a business level. Their sheer incompetence will cost me up to 4 hours of work tomorrow. There is not excuse for that.

Company: Time Warner Cable - High Point NC
Country: USA

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