Time Warner
Worst Customer Service

4/8/08

Ordered Time Warner Cable and Internet. Appointment Scheduled for 4/10/08 between 11:00 Am - 2:00 PM.

4/10/08

Nobody shows up 11:00 AM - 2:00 PM.

I call Time Warner at 2:01 PM and they provide me the address of their office where they say I can pick up the model and cable box.

I drive 10 miles and arrive at their office at 3:00 PM. They say they will not provide me with the cable and modem because the port in my apartment is not alive and they have to come and fix it outside and inside my apartment for cable and internet service

At 3:45 PM I request speak with a Customer Service Supervisor; They make me wait at from 3:45 PM to 4:45 PM Nobody shows and I inquire at regular intervals with the receptionist and they make me wait in the lobby.

Nobody shows up. I leave the Time Warner office.

I call Time Warner at 7:00 PM they schedule an appointment at 4/14/08 between 5:00 PM - 8:00 PM. NOBODY SHOWS UP.

I call time warner they schedule an appointment at 4/23/08 5:00 M - 8:00 PM. Service Tech calls me at 3:00 PM and demands that I be there at 3:30 PM. I say I will only be there at 5:00 PM.

5:00 PM - 5:30 pm TIME WARNER Technician fixes cable and internet and leaves.

5:50 PM.internet does not work at all. I call techinican he says port has become dead will come friday 4/ 25 5-8pm. Tech does not show up.

I call time warner at 7:00 PM, they say they will schedule an appointment at 4/28/08 at 5-8PM. I ask for 4/26 appointment. They not available.

I cancel time warner service.

Order service through different company.

Time warner - worst company.

Stay away from this company

Never order service from this company.

Company: Time Warner
Country: USA
State: Texas
City: Irving

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