BrightHouse
Brighthouse Rep admitted to "WE LIED TO GET THE UPGRADE" - Bright house 60 Lightening speed modem

Brighthouse, Tomeka #837, just told me,
"Yes, you were lied to and we're not going to do anything about it".

Here's what happened:
I was told that I could "try the lightening modem" for one month (which will cost $20 extra a month). If I don't like it, I could go back to exactly what I had.

Today, which is 2 weeks later, I call to them that there is no difference and that I that want my old modem back.

Yep, tomeka, a supervisor, just told me that was NOT going to happen.

"Ummm... Tomeka, did you really just tell me that someone (Mike #423) lied to me and that you're not going to do anything about it?"

Tomeka's response: "Yes." and she was perfectly willing to cancel my service during this call.

Company: BrightHouse
Country: USA

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