Directv
Replacement TV does not work and refund refused

A month ago I submitted a claim under my premier protection plan. They said they would send me a new TV come to find out the, "new TV" doesn't even turn on. They then sent Their people to pick it up and thy CME to my home t the time I told them I'd be t work, the guy called me once when he was at my home and I missed his call, I called him back in less than two minutes to never get an answer until two hours later he said he was too far and that I would have to reschedule.

And I only work two minutes from my home! I called to reschedule and was rudely told that now I have two wait two weeks in addition to the month I've been waiting! Now it stands where I'm still with no TV, they don't want to refund my $50 that I paid. In the terms and condition it clearly states that if my TV isn't fixed in 3 days that they guarantee a refund! They are useless and a cheering lying company! I have emails and call logs to prove how horrible his hole situation has been! I will be filing law suit because they guaranteed something and didn't abide by their own terms & condition!

Company: Directv
Country: USA

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