Directv
Encore channels dropped despite 14-year grandfathered plan

After being a customer of Directv for over 14 years, the company disconnected the Encore channels, telling me I had to pay more if I wanted to keep them. I had been told since I had had them under my plan for 14 years I was grandfathered and could keep them. After I ordered a DVR from them they disconnected Encore and told me I had to pay extra to keep the channels. I told them that wasn't right since I was grandfathered. They said "no" and if I discontinued service I was breaking my service agreement and would be charged extra.

I told them they were breaking the agreement by discontinuing the Encore channels. Today they have turned me over to a collections company which hounds me regularly. All this after I was a loyal customer for over 14 years, paid the bill promptly, returned the DVR. Yet they still insist on having a collection agency hound me for money saying I broke the agreement when I said I wouldn't pay extra for Encore.

Company: Directv
Country: USA

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