DirecTV
Rep Reversed Promised Deal and Charged $199 for HD Receiver

After being a loyal customer for over 12 years, I received a mailer offering more channels and an HD DVR/Receiver for less than half of what I was paying. I called, and the customer service rep said he could get me everything on the lis minus a few movie channels, he just needed to transfer me over to another rep to cancel my HBO service. The next rep told me she would not honor the previous agreement, would charge me $199 for the HD receiver/DVR. I told her I would contact the BBB, when she suddenly changed, offering me the HD/DVR for $99.00, but no movie channels. Every time I tried to talk, she talked over me. They have lost my business. Last time I had to deal with any changes with them was moving from 2 receivers to 1. They kept charging me for two receivers for two years, not responding to complaints. Oh, check the BBB - their rating with the BBB is an F-. Enough said.

Company: DirecTV
Country: USA

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