Dish Network Service LLC
Charged $15 for tech visit to fix company equipment

I pay $2,449.44 a year to Dish Network for WildBlue Hi-Speed Satellite Internet. Since I pay top dollar for their internet I recently contacted their Customer Service to have them troubleshoot my equipment because I was experiencing problems with "slowspeed" highspeed. After their tech spent over 90 mins. investigating software they said they would need to dispatch tech to my home to check hardware. When tech came out & inspected connections, he found the problem was related to the Dish Network hardware and replaced the bad parts. Well, SURPRISE! When my next statement arrived I was billed for their tech fixing THEIR equipment so I could continue getting service. No one told me I would be charged extra $15 for DISH to service THEIR property. You'd expect Supervisor #H1F who arranged my appt. Would have advised me; maybe the tech himself; OR have it in printed on their WRITTEN Service Agreement? NO, instead "$15 for technician visit" appears on my bill. When I called to have this unapproved charge removed, their Customer Service Supervisor IMIR -DE1 refused said I should have been told about this already and it is IMPOSSIBLE to waive this fee. Looks like I need to make this my life's work and contact their Dispute Resolution Team in Inglewood, Colorado. Do you suppose that my $15 goes toward maintaining DISH Network Dispute Team?

Company: Dish Network Service LLC
Country: USA

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