Dish Network
Installer Left Equipment Without Signature, Dispute With Customer Service

Today 382.44 was deducted from my account without my permission from Direct TV. I had worked out a payment plan with Direct TV's Supervisors after I canceled the service because I was extremely dissatisfied. I never received that agreement in the mail or an e-mail to that effect.
This last November I had decided I'd like Dish Network Installed in my home. I passed a credit check no problem and finally the day arrived when the Installation guy arrived at my home. He spoke barley a word of English, had to keep asking my then boyfriend for tools to aid in the install, and the stench of body odor emitting from him was unbearable. Unfortunately I had an appointment and had to leave. From what I understand, my boyfriend was not given anything to sign in the way of a sheet of paper of a tablet. When I spoke to Dish Network Customer Service today they were adamant that he would have had to because the installer would never had been able to leave the equipment without the signature. Guess what? Someone screwed up...
I went round and round with a Supervisor and with Customer service today for 30 minutes and got no where.
The lessons I have learned are this: do not let a smelly shady Russian into your home, always ask for documentation, be there yourself to ask for documentation and do not ever go with Direct TV...

Company: Dish Network
Country: USA

  <     >