Dish & Direct Satellite
Poor Customer Service - DISH ECHOSTAR

Dear Mr. Charles Ergin;
It Took 4 people to Install my dish. The 1st 3 DISH employees all had lame excuses not to climb a ladder to put a dish on top of my house - 2 stories. One said all of his equipment was faulty - but he never tested any of the equipment in my home; One said he could not install the equipment because we were down one TV (had 3 of the four) needed for the install, and One said that he could not install the equipment because it was raining. I made sure the TV that blew up was replaced for him but rain blew the third installation date. He told me that I did not need the 4th set for the install. The 1st two guys also told me that all DISH’s eqDishuipment was refurbished, thus unreliable, and I would not be getting new equipment. This did not make me feel good about the company.

All TV's, accept for one, were each getting a receiver, so the fourth guy did not see why that was a problem (3 or 4 TV’s)... And he had worked on the rainy day... Guess that was because he was a subcontractor (NOT a DISH EMPLOYEE). Then when all was installed the price Windstream quoted me for HD 49.95 was now 62$. What? DISH claimed that was their regular price and did not know of the price I was quoted by Windstream. They should not have other companies selling for them if they will not stand behind the prices quoted by them.

Now I am told that I can just have it all ripped out if Windstream does not pay the difference. Windstream will get back with me in a week. I plan to have it ripped out if the difference is not paid just on principal! And, I will not pay for this, since I was told 49.99 and did not sign a contract agreeing to more. I talked to your customer service, and they only served to frustrate me further. I plan to post all of this on the net under horrible experiences with DISH NETWORK! Seems I am not Alone.

Company: Dish & Direct Satellite
Country: USA

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