Planet Fitness
Planet Fitness

I tried. They didn't care. They stick to their guns. I was the one abused by this company on two occasions and they are trying to make me out to be the bad guy, so to speak. They said it my membership cancellation was due to my conduct but that is certainly a crock. I was extremely upset after the trainer just left our conversation and walked away mid sentence but in no way did I say anything at all, even a litle, thata could be considered a conduct issue. Either somebody is being lied to by their staff or it's just the way they do business. They have an awfully high turn over of staff. I was told by the current staff about all the problems of the original trainer that insisted I warm up on a treadmill on a way higher level than I could do without holding on and he yelled at me to let go. Then I went flying off and was hurt. He lied on the accident report. The customer has no chance at getting their side listened to. I even called corporate headquarters.

Company: Planet Fitness
Country: USA

  <     >