DirecTV
DirecTV deceptive billing practices, lies, poor customer service, etc - Satellite Tv Service

Besides the poor service provided to use in our short period of time we even had service, I have gone round and round with this company over a $300 charge they placed on my debit card. This charge is for "part" of the early cancellation fees that I was told would be waived. This was something offered to me by their cancellations department AFTER I spoke with them about moving my service and finding out that I didn't qualify for their "free" move they had advertised. I made multiple calls to inquire about moving the service and each time, I was quoted a different amount that would cost to move. (DirecTV claims they only have record of 1 call on record) Funny how that works to benefit them, huh?

Turns out, I cancelled service and it was to be disconnected on Aug 1st, no later than August 3rd, according to the rep I spoke with. (Again, I am told they have no record of this)

Months go by, I think no more about it OTHER than the fact that I had not received their recovery kit so I could mail their outdated equipment back. Turns out they were mailing it to the OLD address. Why would this be, when I gave my new address to their cancellations department?

Is it my place to chase this down? I think not. I stay busy with life, the move was hectic and I have LOTS more to do than chase down some cardboard boxes they were suppose to have sent to me in August. No wonder I didn't get them, because first of all, they didn't send them to the right address, and secondly, they didn't disconnect the service until almost 4 months after I initially ordered the cancellation.

Then they want to bill me for early cancellation fees that were waived by their company rep? Not only that, but they want me to pay for service that THEY neglected to disconnect? I am not the only one that has similar complaints. This company has so many complaints about issues very similar to what I have had, it's unreal.

Don't bother letting their corporate office know about the complaint either, because they will just refer you to their "customer agreement" that pretty much says they can rip you off if they so choose. They will also review your account and tell you that you are wrong. They will let you know they have no record of anything that would benefit you, however, their "records" only reflect that I, as the customer am wrong and I owe them bundles of money.

I was LIED to by this company multiple times and each time, I am being told that I am wrong? I would do without TV before I would bow down and even bother to do business with them ever again. Funny how they don't have record of anything related to my account when it comes to me ordering cancellation and being told they would waive my early cancellation fees. As a matter of fact, I don't think they note accounts when it is something related to being beneficial to a customer. Welcome to DirecTV where the customer is always wrong!

Instead of the blaming everything on their customers, they need to take a look at some of the reps they have, not just customer service reps but possibly the lady in the cancellations department that could barely speak English but yet went through the process and cancelled my service for me and blatantly lied. They really need to look in the mirror.

I would be ashamed to represent a company like this, and as a matter of fact, I would REFUSE to treat people they way they have just treated me. I hope they enjoy their $300 they ripped off from me, while I'm scrambling to figure out how to pay the service providers that actually PROVIDE service to me. Maybe $300 isn't a lot of money when it comes to their "corporate" level high paid employees, but to me, it was my light bill and phone bill money. So much for the simple life, huh?

Company: DirecTV
Country: USA

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