Carnival & Travelocity
Ripoff Florida

My family is scheduled to cruise on the Holiday cruise ship from Carnival Cruise Lines in November. My daughter is unable to go because of her new job so I wanted to pay the name change fee and bring someone else. I was told no. Travelocity told me that Carnival would not allow it. I called Carnival and was told they would not speak to me because I booked through Travelocity and I needed to talk to them.

I was told by Travelocity that I was booked in a "group" as all their promotions are and therefore unable to make a change. No one ever told me I was booked in a group and I did not find out until I tried to enter my reservation number into the Carnival website to pre-register online and kept receiving an error message. Nowhere in my 8 pages of rules does it say you are unable to make a name change as part of a group.

I was then told it was not because I am part of a group but that the ship is now full so I cannot make a change. What is the difference if I am swapping out one person for another? I need help because my trip is in one month!

Company: Carnival & Travelocity
Country: USA
State: Nationwide
Phone: 8002276488
Site: carnival.com

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