Carnival Cruise Lines
Carnival Does Not Care About It's Customers!

I booked a cruise on the Carnival Freedom for 10-31-10. The ship was delayed coming into port. Carnival never contacted me and let me know. This cost me a lot of money due to planning for boarding from 12pm to 2:30pm. I boarded the ship at 7:20pm. The ship departed late at night. Dining was changed to walk-in only.
I went to the pier then drove back home and spoke with Carnival. Carnival told me when I get back to the pier there would be a letter explaining everything and what compensation was being offered. Nothing was given to me at the pier. I wrote Carnival a letter. They refused to offer compensation.
My feeling is I paid for the day and missed most of it. Therefore, Carnival should have offered some form of compensation. I have cruised with them at least 6 times in the last year. This is poor customer service. They want my money but when they inconvience you Carnival does not care. Carnival does not really care about loyal customers or the potential loss of new customers that had this negative experience.
Shame on them!

Company: Carnival Cruise Lines
Country: USA
State: Florida
City: Miami
Address: 3655 NW 87 Ave
Phone: 3055992600
Site: carnival.com

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