Air Asia X
IDIOT customer service manager missed a flight after an hour waiting in air port with AIR ASIA

I booked a ticket for my brother and we make web-checked in a night before our flight with the boarding pass. When we reached the airport, we still need to wait for a long Q to check in again. Then, after a long Q we had been told that the counter actually closed for luggage. So we went to seek the help for the customer service but being refuse to help. Whats the purpose of web checked in? The manager claimed that it is useless for us to do the web-check in as we got the luggage with us. So, we argue with the manager and say BYE to our flight while argueing with him. I am quite annoying why the manager is not try the best to help the customer but to flight with the customer and insists tat we need to buy another new ticket while the flight is not departure. And the worste part was, after i complaint a lot, he refuse to give me a cheaper rate and ask me to buy a totally new ticket of RM500 and returned my credit card which i gave him for paying the penalty of RM 293 for the next flight. Is this person still qualified as the position of the manager? Or he is directed so, in order to gain more income for air asia? And even when i talk more, he use the wakie takie and ask the security and legal guards to visit me, what an annoiying person. This is the worst ever worst service tat i had meet and i need to surrounded by security guard for protecting my consumer rights. I have no consumer rights with air asia?

Company: Air Asia X
Country: USA
Site: airasia.com

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