Air Asia X
Cheap Service!

I thought Airasia could be a cheap flight solution for everyone, but it turned out to be a cheap customer service. I am really angry, and I am not gonna leave it until I get what I deserved.

I got into trouble twice with Airasia. First time was my Singapore-Yogyakarta flight. I did not get any notice until the D day and I was already flying from Japan-Singapore at that time. My Sing-Ygy flight was canceled, and i had to buy a new ticket which was a big hassle at that time. But at the end Airasia refunded my cancelled ticket. Even though it took like 2 months, but it was ok.

But this time, I am totally angry! I booked Japan-KL, KL-YGY ticket, and Airasia changed the flight time from Japan, so that I cant use my KL-YGY ticket. The only solution was for me to wait for one night in KL and get a free change for the next day KL-YGY. Only have a limited holiday, and I dont want to spend it in Malaysia. So I asked for a reroute to the nearest airport, KL-Solo, but Airasia said no. I asked for a refund, they also said no.

What kind of a service is that? We are not allowed to change or cancel the booking but when you guys change the time or cancel the ticket we have to be in trouble and have no choice? Just say to your customer take it or leave it?

I will never use Airasia ever again!

Company: Air Asia X
Country: USA

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