Travelocity.com
Efund - Hotel Reservations

We booked a room thru travelocity but when we arrived, the hotel said it was overbooked. We called travelocity no less than 4 times while sitting in the parking lot. They kept us on hold longer than 20 minutes each time and then told us we had to go to another, not comparable, hotel. They took the money out for the the first hotel & then we had to pay for the second hotel. It's been two weeks and we still haven't gotten a refund. They keep transferring our calls to "wct" who is their partner. Wct either doesn't answer the phone, or if they do, they pretend they can't hear me. Worst experience ever. Beware!

Company: Travelocity.com
Country: USA

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