Priceline.com
Five tickets from Cleveland to Denver accepted instead of Scottsbluff

I went to Priceline.com and entered a departing Airport" Akron-Canton to a destination of Scottsbluff Nebr. Tickets were a bit over $500.00 each, needing 5 tickets I bid $300.00 a ticket. This was supposed to be the last "Family Vacation". I entered all info and put in my bid. The bid was accepted, but to my shock I had just purchased 5 tickets from Cleveland to Denver Col. I contacted Priceline.com immediately and was told by 2 agents that you named own price so there is nothing we can do. I also immediately called my Credit Card Co. To try to stop payment but Priceline already had their money.

Priceline.com said they did not have the destinations I wanted and I was offered this and accepted it. I said the website is designed to trick and dupe the little guy. Why would I purchase tickets for an airport over 200 miles from my intended destination. I Never intended to purchase tickets to Denver and I could have purchased tickets to Denver cheaper then $300.00 each and had flexibility with my flight options.

With-in the last few days my son was informed by his employer they can not spare him during vacation. I Have contacted "Priceline.com Executive Offices" and explained this situation and was told the same thing. You named your own price. There is nothing we will do for you.

I am Out over $300.00. Family Vacation is not going to be the same and Priceline.com will do NOTHING to help me. I am attaching some excerpts from their 2 E-mails to me. They tricked me out of over $1,600.00 and will not even respond to me anymore.

Thanks,

I am writing to let you know that we have received your email in our Executive Offices and I have researched your issue concerning the airports you are departing and arriving at. I found you entered Akron as your departing airport and Scottsbluff as your arrival. We we not able to get you tickets for these destinations and presented you with a counter offer leaving from Cleveland and arriving in Denver. This offer was accepted. Mr. [removed], as for your son being unable to travel, the agents did advise you correctly, the tickets are truly non refundable, non changeable, and non transferable.

Sincerely,

Barbara Ayers
Executive Offices

Your reservations remain non-refundable, non-transferable and will not be changed or cancelled. Although we empathize with your situation we are truly unable to assist you further in this matter. Future correspondence on this issue will not be replied to. For future
reference, your concern has been documented. We apologize for any inconvenience and hope to serve you in the future.

Sincerely,

Mithum P.
Customer Service Specialist

Company: Priceline.com
Country: USA
Phone: 8774517894
Site: priceline.com

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