Priceline
Credit card charged for tickets while only searching prices

After purchasing tickets through Priceline, while still "signed-in" I wanted to research a price on round trip tickets for my mother from FL to NY. When I went to search for the tickets Priceline charged my credit card for tickets it found without "Confirming" that I wanted to actually purchase these tickets. I don't have a problem with the departure time but the return date needed changing because of the length of time. Not only were they rude about it they won't make changes, even though I was willing to pay penalties. I am out a hell of a lot of money because I don't know if my mother will even travel on the dates. So never never never again will I purchase tickets for trips through priceline, nor will I travel the airline that accepted the terms and is unwilling to help me out with changes to the ticket. Even with enough advance notice. I will go out of my way to know how I was treated by this company and how they won't try to help people with ticket problems. It was suggested that even if my mother was dead they wouldn't refund or change the ticket. What kind of a company claiming to help people with cheap fares won't help those they've freely ripped off!

Company: Priceline
Country: USA
Site: priceline.com

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