Hotwire
Sell low-star hotel for high-star price!

Hotwire provides misleading and deceptive information at its website regarding hotel rating. It sold me a low-star hotel for high star price based on "THEIR OWN REVIEW DATA". One of Econo Lodge & Suites was sold me as two and half star hotel. And its price was higher than it was listed at expedia.com (which shows as 2 star hotel for the same one!).

Before I bid, I check hot-wire's hotel rating guidance for 2 1/2 and 2 stars. Econo Lodge was clearly indicated as 2 stars in its own web page, as it was shown in other websites such as priceline.com and expedia.com.

After I knew I bought Econo Lodge, I called hot-wire customer service. I was told that this particular ECONO Lodge can be rated as 2 1/2 based on ITS OWN REVIEW DATA, even though the logo of ECONO Lodge was clearly put in 2 star hotel category in its rating guidance. The agent also argued that they can not include ECONO Lodge in 2 1/2 star category because " there are too many " and "on average it is a 2 star".

Company: Hotwire
Country: USA
Site: hotwire.com

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