Horwire
Bad service

I booked a 3 star rating hotel in Overland Park, KS, expecting to receive a moderate class hotel.instead I received the economy hotel of Drury (PEAR TREE INN) a 2 star property. After calls with Hotwire all they did was read to me comments from guest that stayed there. Hotwire rated the property as a 3 star and would not change their stand. I know how Hotwire works, I have used the service for several years and I also understand the difference between a 2 star and a 3 star property. I hope its just more then the comments, that a judgment on how to classify a hotel, if so the Ritz Carrolton may have a bad rating one day and be in the 2 star class! I know I have other choices on hotel providers, I just want others to know what to watch for, when using HOTWIRE!

Company: Horwire
Country: USA
Site: hotwire.com

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