American Express
Jamaica Trip Not Allowed To Board But 5000 Dollars Still Charged

Traveling & Tourism

Before a Passport was required to travel I purchased my wife and I a week in Jamaica at Sandals Resort. I paid $5000.00 on my American Express Card.

Arriving at the Airport we were not allowed to board the plane. The Airline Attendant said our Birth Certificates would not be accepted. We never embarked on our journey.

We later used the same Birth certificates to acquire a passport.

American Express said "Sorry Charlie" and forced us to pay the $5000.00.

Of course we paid and promptly closed the account.

We have learned, Go VISA, if you want protection.


Company: American Express
Country: USA
State: Texas
City: El Paso
ZIP: 79998-1540
Address: P.O. Box 981540
Phone: 18005284800
Site: americanexpress.com
  <     >  

RELATED COMPLAINTS

Holiday Inn
Reservation

American Express
Credit Limit Cut Announced by Phone to Daughter on Easter Sunday

American Express Travel
Hotel Reservation Booked in Lower Grade Room Than Paid

American Express
London Hotel Booking Could Not Be Changed After Volcanic Eruption

American Express
Applied Online for Pre-Approved Gold Card After Receiving Two Offers

American Express Company
Denied Chance To Submit Proof In Dispute Over Law Firm