Priceline.com
Overcharged

My husband and I used Priceline.com to reserve a hotel room in Grand Junction CO on the 2nd of August. When we arrived at the hotel, we noticed that Priceline was overcharging us. We wrote them that same day and they said they will reimburse us the amount of $10.00 on our next reservation, even though they mention on their site "Choose the price, area and star level, we'll find a quality name "brand or independent hotel for you! We guarantee you'll book a big "deal or we'll give you $25."

On the 16th of August we reserved again an hotel room in Grand Junction and again they overcharged us and we didn't receive the 10 dollars they offered us. Or if they included the 10 dollars discount in their price, then they overcharged us $10.00 for the room.

We wrote them three times and they completely ignored us. The importance here is not really the money, but the dishonesty towards their clients.

Please, can you help us?

Company: Priceline.com
Country: USA
Phone: 18007742354
Site: priceline.com

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