Priceline.com
Smoking room booked, extra 180 dollars to upgrade

Used the Price Line negotiator to book a hotel at the beach. Initially, it was a very good deal... Until I called to confirm the room. Apparently Price Line only booked us a smoking room. That's why the deal was so good. Since we could cancel and get a refund, I was forced to pay an extra $180 to "upgrade" to a non-smoking room. This is the 21st Century. A non-smoking room is not an upgrade; it's standard.

I contacted Price Line about this, and their response is "tough."

So, lesson learned. I should have done the footwork myself. My advice:

Don't use Price Line.

They don't care about their customers and won't work with you to solve problems they create. You'll get a better deal by yourself.

Company: Priceline.com
Country: USA
Site: priceline.com

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