Expedia
Beware

Never book a hotel through expedia.com or hotel.com! We drove from Portland to Seattle. Got to Seattle at the Warwick Hotel. Got to room and it was a smoking room. Went back to the desk and said we had asthma and could not be in a smoking room. They said there were no more non-smoking rooms. We said we would cancel. They said we had to do it through Expedia. Called Expedia and they said they could not guarantee bed choice or non-smoking and would not refund the price of the room. Talked to three more people (supposedly upper management) at Expedia.com and they said we changed our mind and were lying about having asthma just because we wanted non-smoking.

Yeh right - we had just driven four hours to have a fun weekend in Seattle and ended up driving back to Portland the same day - ruined weekend - just to say we were lying about having asthma!

Buyer beware! Expedia.com does not respect its customers and accuses them of being liars just so they can rent out the same room and get double the costs!

Company: Expedia
Country: USA
Site: expedia.com

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