Hotels.com
Sale price on booked vacation package not honored

We recently booked a trip with Hotels.com, and today when I checked the prices, they were running a sale on the same vacation package. Every year, my husband and I go to the Caribbean and book through Discountallinclusive or Expedia. We called Hotels.com to see if they would honor their sale and deduct the money off the balance of what we owed. They said NO! It is not their policy unless it is within 24 hours of booking... We will NEVER book through them again. We have gotten discountallinclusive.com and Expedia.com to always honor their sale prices, and anything they can do to bring us back, they will. We would have gone through them again this year, only we were going to a resort that they did not book through... Very disappointed, and I am telling all my friends what a crappy travel site they really are... Travelers, beware.

Company: Hotels.com
Country: USA
Site: hotels.com

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