Otel.com
Otel.com didn't help me when the hotel did not find my reservation

I created the scheduling of 6 times stay at Arpoador Inn of Rio de Janeiro on the internet of Otel.com, compensated by charge card and got the verification. The Otel.com delivered me repeatedly its verification once the stay was pproaching.

However when I reached the Resort, I had been informed there was no reservation for me personally and that I needed to spend on my own the area cost again to obtain a space there. I attempted to obtain in touch with Otel.com however the customer service support tel number. Of the States wasn't accessible since it was on Sunday. (additionally telephone cost from Brazil towards the States is large. It's never useful to make use of telephone, particularly when nothing was resolved as in my own situation) And So I delivered my request through Otel.com Internet anticipating the issue could be resolved quickly at newest one-day later. But it's never the case. But exactly what the Customer Service seemingly have completed is simply to share my concept towards the Supplier (Who's it? Metglobal? Which released the prepaid voucher) also it wasn't at-all prepared to resolve the issue alone. What I noticed is the fact that the otel.com may advise me when it'll notice in the supplier. I questioned who had been the supplier, but no response. The client attention simply repeated exactly the same concept #otel.com may advise me when it'll notice in the supplier#. Another issue was that within my stay, on a single date the resort was completely booked previously. I told it obviously to Otel.com in my own first-contact, however in vain. Additionally no-care for this point. What shocked me more was that Otel.com required me to deliver the statement I settled towards the resort as space costs, once the check-out day was nearing without fixing the issue whatsoever. Why should I deliver it to Otel.com. To resolve the issue should come first! And undoubtedly, Otel.com might have gotten something if it'd approached the resort. However it appears not need approached the resort whatsoever. And so I informed the Otel.com " What've you been performing for so-long period? Nothing!" No response. Therefore actually the Client Care didn't something.

I'm awaiting the refund. I don't suggest one to utilize Otel.com for resorts beyond US. Should you get any issue with resorts outside US and also you have entry simply to regular telephone, there's truly no useful method to contact Otel.com customer service.

Company: Otel.com
Country: USA
Site: otel.com

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