Orbitz
Alamo Car rental Overcharging policy when upgrading

I purchased a package that included air, hotel and car rental through Orbitz for my father-in-law's funeral. Class of car through Alamo was economy. I was told by an Orbitz agent that, if I desired, I would be able to upgrade the car when I picked it up. Here is what I feel is a gouging practice. When I upgraded the car from economy to standard, Alamo charged me $244.93 for 9 days. Now I'm not sure what Orbitz paid for the car rental portion of the package but when I checked Alamo's own web site the rate for 9 days for a standard car was $210.79 and an economy car was $165.79, a difference of $45.00. No one at Orbitz could explain why I was charged a difference of $244.93.
Especially with the upcoming Memorial Day holiday, all vets beware of ALAMO & ORBITZ.

Company: Orbitz
Country: USA
Phone: 18885286656
Site: orbitz.com

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