Priceline.com
Seat Selection Service Did Not Reserve Seats, Passengers Left Unassigned

Bottom line, STAY AWAY FROM THIS LOUSY COMPANY, but if you feel you really need to use them to buy an airline ticket, you should completely ignore their so-called "seat selection" service. THEY DO NOT RESERVE SEATS FOR YOU, even though they offer you a sham seat selection service! If you feel you must use Priceline (really you shouldn't) and buy a ticket, immediately after purchase you need to contact the airline directly to select your seats, because otherwise you will be STUCK WITHOUT AN ASSIGNED SEAT BEFORE YOUR FLIGHT - and that's what happened to us! When I called Priceline's "customer service" to ask for help, they of course pointed to the usual "disclaimers, " on their website: seat selections are not "guaranteed, " blah blah blah. Hey priceline, try this: 1) don't offer a service you can't provide, 2) if you fail to reserve a seat for a customer, send them a message early on so they have time to get their own seat directly. I'm never using Priceline again - I've used Expedia and Orbitz before and NEVER had this kind of problem.

Company: Priceline.com
Country: USA

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