Air Jamaica
Jamaican Me Crazy! Ripoff, stupid third world idiots, losers, incompetent Their employees act like a bunch of indifferent sloths.internet

I am writing this on behalf of my friend who was screwed ROYALLY by Air Jamaica. I myself have been travelling to Jamaica for over 20 years and must say each experience with the airline has had some super glitches. This experience takes the cake however.

Anyway, I had gone ahead to Jamaica on a Saturday and my friend was scheduled to arrive on Tuesday. We live in Austin and both drove to Houston to take an early morning non stop flight to Montego Bay. I made it, she almost didn't. Air Jamaica didn't care.

You see, what this flim flam airline run by a bunch of troglodytes failed to mention to my friend when she purchased her ticket is that they had PERMANENTALLY CANCELLED the flights from Houston to Montego Bay during the week. She actually found out they had cancelled this schedule BEFORE she booked her flight, but must have not informed the ticketing office. After the fact, the CSR from the airline simply said, "Well what do you want me to do about it? You eventually made it there didn't you? Sometimes people make mistakes." WHAT?!

Anyway, my poor friend, who is a hard working corporate gal and only gets the typical miniscule American vacation time, drove all the way to Houston in the middle of the night to find her flight no longer existed and no one bothered to tell her. When she called ahead to verify the reservation, NO ONE told her the flights were cancelled. Once she arrived to an empty ticket stand to find a handful of other hopeful passengers standing there bewildered, the Air Jamaica people just stared at the wayward passengers in that moronic comatose way of theirs, shrugged their shoulders and asked her and the fellow passengers in their lovely Patois tinged accents, "Well, what do you expect us to do?" HUH? Let her fly free perhaps? REFUND HER MONEY?

Instead they re-routed her through Miami (nightmare airport, this is why we went through Houston), where she had to sit four 8 hours and wait for the next flight to Jamaica. She was supposed to arrive by 2pm, but did not get there until 11pm, thus losing a day of precious vacation time. What really fires me up is how uncaring the Air Jamaican staff was. I realize these people could probably care less about the problems of "spoiled Americans", but we do spend our hard earned money to fly there and their employees shouldn't act like a bunch of indifferent sloths.

Tracy
Austin, Texas
U.S.A.

Company: Air Jamaica
Country: Jamaica
City: Kingston
Site: www.airjamaica.com

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