Hotels.com
No reservation found on arrival at Marriott, compensation refused

I have used Hotels.com twice; both times with the same result: Upon arrival - no reservation can be found. The most recent example was last weekend, and trying to learn from the last experience I called the hotel before arriving. They found no reservation. A call to hotels.com confirmed my reservation and info was faxed to Marriot. An hour later - a second call - still no reservation. I was finally grudgingly given a room at 8:45 that night. Hotels.com refuses to compensate, and Marriott says it's not their fault. I will dispute charge on my credit card.

Company: Hotels.com
Country: USA
Site: hotels.com

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