Priceline
Not seated together on two of three Hawaii flights

We booked a trip to Hawaii, they did have a low fare, we requested adjoining seats, it was an option. There are 3 flights each way and we are seated together on only 2 of them. After 10 minutes of automated goop I was able to talk to a human and was told that had I read the contractual agreement I would see that seating is not guaranteed and that I should contact the airline to address the issue. I would have done this from the start if Priceline had been in any way clear about seating issues, it is hidden in the micro font lawyer speak, Delta has a good seating program on their web page which we would have used if we had known that Priceline was just throwing us in a seat like yesterday's paper. The customer support at Priceline is rotten and scripted, if you can find someone who speaks english clearly, and then it is " sorry, nothing we can do, you should read the contract " we leave in a few hours and now I wonder about the hotel and rental car??? I wonder why any respectable airline or hotel would partner with Priceline?

Company: Priceline
Country: USA
Site: priceline.com

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