Days Inn - Oglethorpe Mall
Ripoff consumer fraud ripoff

Paul42
04-22-2003
2

I was taking a trip to Savannah and I decided to stay in a Days Inn. I made a reservation online, but I never received a confermation. I tried to call the hotel directly, but the phone was either busy or they never answered. So I called the main Days Inn number, they said they showed no reservation for me, eventhough I had secured the room with a credit card. I asked the person on the phone if I needed to cancel and they said there was nothing to cancel.

I then made an actual call to another Days Inn in the same town and made my reservation over the phone instead of online. This time I was given a confirmation number. After my stay, I received my credit card statement and I had been charged for the reservation that Days Inn told me I did not have. They said that because I did not cancel, I had to pay for the room.

They told me that it was not their fault if I could not get thru on the phone, and that I did have a reservation, eventhough I was not given a confirmation number. The Days Inn told me to call the main number, the people at the head office told me I had to call the owner. When all was said and done, I had to pay for the room where I did stayed, plus the room that they told me I had not reserved.